Spa Etiquette
OPENING HOURS
Opening hours – Spa InterContinental opens from 8am till 7.30pm. 7 days a week.
RESERVATIONS
Spa reservations may be made through Concierge or Spa (direct) on Ext 6110 or email to spa.fiji@ihg.com. Bookings made on the day of service and walk-in appointments are always welcome based upon availability. All reservations must be secured with Room number (Resident only) and credit card details (Non-Residents).
- No treatments or services for children 12 years and below.
- Persons under the age of 18 must be accompanied by a parent or legal guardian during all treatments or services
ARRIVAL TIME
To fully enjoy your spa experience in Fiji, please arrive at least 30 minutes prior to your scheduled appointment. This allows time to check-in, change into your spa attire and fill out your personal profile. Spa InterContinental Relaxation Lounge is the perfect place to unwind before and after any treatment. Enjoy a soothing selection of our finest herbal teas and relax – make sure you take some time out to unwind.
LATE ARRIVAL
Please plan your spa experience carefully, as all treatments are completed at the scheduled time. Arriving late for a service may shorten the length of your treatment, with full charges applied.
FACILITIES WAI ZONE
As a guest of Spa InterContinental you have use of our ice room, steam room, Hydrotherapy pool and Relaxation Lounge.
SPA ATTIRE
Choose comfortable clothing. Spa attire and a locker for your personal belongings will be provided to you. Swimwear is required for spa facilities *Disposable underwear is available for body treatments.
NAIL CARE
Please wear open toe shoes to ensure longevity of toenail polish. Take care of your polish by allowing sufficient drying time after your appointment.
VALUABLES
To safeguard from loss, it is recommended all valuables be left in your room. Safe locks are available at the spa.
YOUR TREATMENT NEEDS
For your safety and comfort please mention if you are under the care of a health professional, have any health conditions or are pregnant. This will enable Spa InterContinental staff to assist you in choosing the appropriate treatment. All treatments can be tailored and are suitable for both men and women. The minimum age requirements for spa guests are 16 years and over.
HOW DO I BOOK THE CELEBRATION SUITE
When making your reservation, please request the Celebration Suite so that we can reserve additional time for you. Please enquire at the spa reception for more details.
YOUR SPA COMFORT
Your therapist will maintain your privacy at all times. To fully enjoy your spa experience, do not hesitate to tell your therapist if you are uncomfortable for any reason. Please respect the quiet and privacy of other guests by turning off your mobile phones.
GROUP BOOKINGS
Special celebrations are perfect opportunities to enjoy time together at Fiji’s Spa InterContinental – a range of personalised spa treatments packages can be developed to meet your specific needs. Group bookings can be scheduled for any time of the week. Sparties (spa parties) are available on request.
CANCELLATION POLICY
To ensure a pleasant experience for all spa guests, we kindly ask that you provide us with at least 6 hours' notice if you need to cancel or reschedule your appointment, as our treatments require reserved facilities. Our team will be delighted to assist you in rescheduling your appointment. Please be aware that failure to provide the minimum notice or no-shows will result in a full cancellation fee being charged.
PAYMENT METHODS
Spa InterContinental accepts all major credit cards. Hotel residents may charge their treatments to their room.
All prices are inclusive of VAT, STT taxes and are in FJ$.