MITIGATING AGAINST COVID-19 DURING YOUR TRAVELS

IMPORTANT INFORMATION

FIJI TRAVEL PARTNERS ENTRY CONDITIONS 

 Please take the time to read the below information prior to travel.

The InterContinental Fiji Golf Resort & Spa has partnered with Emergency Medical Service (EMS) who operate throughout Fiji and the South Pacific Islands providing domestic and international medical support.

Travellers coming from a Fiji Travel Partner country do not require any prior approval.

Please see Partner List Fiji Travel - Ministry of Commerce Trade Tourism and Transport (mcttt.gov.fj)

The following conditions apply, where a negative RT-PCR test and proof of vaccination will be verified by the airline:

Prior to Arrival

1. Negative RT-PCR Test: Travellers 12 years and above will be required to produce a negative RT-PCR Test taken no more than 3 days prior to the day of departure.

a. For travellers who previously tested positive within 90 days of travel to Fiji, they must provide proof of the isolation period served from a credible institution or produce a fit to fly certificate from a medical practitioner.

b. If outside the 90 days, a negative result applies for a RT-PCR test.​

2. Proof of Vaccination: All travellers must produce proof of full vaccination.

a. Only travellers who are under the age of 18 years will be exempt, provided they are accompanied by a parent or guardian who is vaccinated.

b. Vaccinated minors below the age of 18 may travel unaccompanied, observing all international travel protocols.

c. A 14-day waiting period prior to travel following full vaccination applies. Fiji COVID-19 recognised vaccines include AstraZeneca, Pfizer, Moderna and Johnson and Johnson

3. Pre-paid itinerary: Pre-paid itinerary: Travellers must produce proof of minimum 3 nights pre-paid accommodation at a Care Fiji Commitment *(CFC) certified property (hotel/resort) which must also include CFC certified ground transfers to and from the airport.

4. Travellers must have stayed in a Travel Partner country for at least 10 days prior to coming to Fiji.

5. Travellers must have medical travel insurance, show proof of purchase with international coverage that covers COVID-19 before travelling.

When in Fiji

1. Travellers must download Fiji’s contact tracing mobile application, careFIJI and keep the device Bluetooth turned on at all times during their stay. Can be done prior via App Store.

2. Travellers must spend the first 3 nights in a CFC certified property and can only take part in a CFC approved excursions and activities within the Safe Travel Area.

3. Travellers will be required to take an approved Rapid Antigen Test after 48 hours of arrival at the hotel and receive a clearance to enable you to move around Fiji’s green zones.

4. During the first 48 hours (two days) your room will not be serviced by Housekeeping or Mini Bar Attendants to minimise direct contact and colleagues entering your room. Any additional items you may require can be delivered to your door as required.  

5. During your stay at the InterContinental Fiji Golf Resort & Spa and while in Fiji you must only use CFC approved excursions and tours.  As the Natadola beach in front of the resort is a public beach we strongly advise that you only book your tours, massages and excursions within the resort at Rosie’s Tour Desk or Concierge for your security and safety. 

6. In Room Dining is available during your stay however will be delivered to your door only, this is to minimise colleagues entering your room.

7. After clearing a negative test, the traveller is free to explore Fiji’s green zones.

a. An approved Rapid Antigen Test @FJ$30.00 per person per test* can be completed at the resort at the EMS Clinic on Day 3.

b.The cost of testing will be borne by the guest and can be paid directly to EMS at the clinic or charged to your room account.

c. The swab test will be done by trained EMS professionals and certified health professionals affiliated to the resort.  

d. In the case of a positive test result, national guidelines will determine further testing and 10 day isolation. Per Government guidelines relocation to a Garden King or Twin room located in a designated area of the resort.

8. All national public health measures applied by the Fijian Government, including face masks and social distancing, will apply.

On Return

1. Travellers may require RT-PCR COVID-19 test results to return to their countries of origin or another destination.

a. If required this can be facilitated by the resort at the EMS Clinic with advanced notice and within 96 hours of your departure. Please advise the clinic soon after arrival.

b. An approved RT-PCR COVID-19 test @ FJ$350.00per person per test* and can be completed at the resort at the EMS Clinic. In the case where an urgent RT-PCR Covid Test (short turnaround) maybe required, @FJ$500.00 per person per test. 

c. The cost of testing will be borne by the guest and can be paid directly to EMS at the clinic or charged to your room account.

d. The swab test will be done by trained EMS professionals and certified health professionals affiliated to the resort.  

e. In the case of a positive test result, national guidelines will determine further testing and 10 day isolation. Per Government guidelines relocation to a Garden King or Twin room located in a designated area of the resort. 

*Subject to change and based on Ministry of Commerce, Trade & Tourism guidelines and current pricing

*Care Fiji Commitment (CFC) is a WHO-approved standard of best-practice health and safety measures. These industry-wide standards apply to accommodation, activity operators and transfers and include the appointment of Wellness Ambassadors to ensure that COVID-safe protocols are managed, monitored and staff trained across their business.  All CFC Businesses are 100% vaccinated.

HOUSEKEEPING SERVICES & MINI BAR 

During the first 48 hours (two days) your room will not be serviced by Housekeeping or Mini Bar Attendants, helping to minimise direct contact with our team prior to your swab test results. Any additional items you may require can be delivered to your door as requested.  

In order to minimize contact throughout your stay, the Resort will be offering Housekeeping services every 2nd day from day 3 onwards. Your room will also be cleared of the Mini Bar and stocked upon request. Upon check in at the Resort, our Guest Services Agents will be happy to take your requests for mini bar and will process your orders accordingly for both stocking and charges to your account. There are no refunds for any unused items as these items will be disposed of accordingly.

MASK WEARING & SOCIAL DISTANCING

During your time at the Resort you will be required to wear a mask at all times and maintain a distance of 2-metres from other guests. Exceptions for mask wearing will be during the consumption of food and beverage as well as the when swimming /use of pool facilities. For your reference, pool chairs will also be distanced to comply with social distancing regulations. We strongly recommend that you be conscious of other guests around you and where possible isolate from other guests and their travel bubbles

FOOD AND BEVERAGE SERVICES

All Restaurants will be open during your stay.

Meal times will be as follows:

SanaSana Restaurant

Breakfast: 0700hrs - 1030hrs

Lunch: 1130hrs - 1500hrs 

Dinner: 1730hrs - 2230hrs  

Kama Lounge

Opening Hours: 1100hrs - 2300hrs

Toba Bar and Grill

Lunch: 1100hrs - 1630hrs

Dinner: 1730hrs - 2200hrs

Navo Restaurant

Breakfast: 0700hrs - 1030hrs

Dinner: 1730hrs - 2200hrs

Club InterContinental Lounge

Breakfast: 0700hrs - 1030hrs

High Tea: 1500hrs

Sunset Cocktails and Canapes: 1730hrs - 1830hrs

Note that menus WILL NOT be handed out at our Restaurants. Instead, there will be QR codes that you can scan with your mobile phone or IPad for a full display of our menus.  Feel free to converse with your wait staff for more information on options that are available for your dining pleasure

Please do not consume your own food & beverage poolside or in the restaurant or bar.

Please refrain from bringing large cooler boxes poolside or beachside with alcoholic beverages.

We appreciate your understanding here.

A corkage fee of $30.00 per bottle is charged to guests who choose to bring their own bottle of wine to restaurants, other beverages please see the Toba team. 

CLUB INTERCONTINENTAL

Club InterContinental will open from the 14th of December 2021.

NATADOLA BAY CHAMPIONSHIP GOLF COURSE

The Golf Course is scheduled to re-open on the 17th of December 2021.

LEISURE ACTIVITIES

Pool towels will be issued from leisure concierge desk and will be manned throughout the day. Please return used towels to received clean towels. Please be mindful of taking large quantities of towels.  

Both pools will be open. The Planet Trekkers Kids Club and Spa InterContinental will open on the 01st of December 2021. We will continue to review this and make announcements via our social media platform and of course look forward to returning to some level of normalcy.

We recommend that you pack some board games, a deck of cards and other leisure toys to be enjoyed whilst you are in-house with us.

Wi-Fi is complimentary for guests that would like to stay connected.

VALET PARKING

As your vehicles have been identified as a high contact zone, we will no longer be offering valet parking

All guests will need to park their own vehicles in the Resort carpark.

HANDLING OF LUGGAGE

Your luggage has been identified as a high contact item. Please be prepared to offload your own luggage from your vehicle and load them into the Resort buggy that will be used to drop you at your room. We apologize in advance as we know that you are used to having our team handle your luggage. If we are able to find a solution in the interim, do rest assured that you will put this into practice to be able to assist you with your luggage

TRAVEL INSURANCE

Travel plans change sometimes – but that doesn’t have to spoil your holiday. Travellers entering Fiji must have medical travel insurance, with international coverage that covers COVID-19 before travelling. If you or a family member tests positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to room relocation and booking extensions, rebooking airline tickets and any associated medical costs.

REVISED CANCELLATION & PEACE OF MIND POLICY

Have peace of mind when booking with InterContinental Fiji Golf Resort and Spa.

You have the flexibility of changing your booking without any penalty-fee and paying for bookings upon arrival at the Resort. Multiple changes are allowed and will be honoured based on the same category of accommodation and rate seasonality being available for new booking dates. 

Should cancellation notice be received within 8  days and more of travel or more, no cancellation fee will apply.

Should cancellation notice be received within 7 days of travel, the booking will be subject to either a 1-night accommodation penalty fee or full rebooking for a later date no later than 31 March 2023

Cancellation penalty will not apply for any cancellation or changes of dates as a result of natural disasters, border closures, flight schedule changes, illness or death in the family, COVID-19 outbreaks or new Pandemics (as per COVID 19)

Freedom and flexibility are core to our brand and we trust that this policy will provide you with the peace of mind that you need to make bookings when borders open again.

WHAT HAPPENS IF YOU TEST POSITIVE WHILST IN-HOUSE

The following are guidelines as put together by the Care Fiji Committment and are subject to change by the Ministry of Commerce, Trade, Tourism and Transport (MCTTT).

If guests gets a positive test for COVID - The Ministry of Health & Medical Services (MHMS) will be notified and guests will remain in their room till MHMS/Doctor attends

The MHMS will then take over with the monitoring and testing of these cases

Then guests per MHMS will be moved into isolation blocks that have already been set aside within the Resort.

The quarantine period is 10 days and this cost will need to be settled by the guest directly.

InterContinental Fiji Golf Resort and Spa will charge a quarantine rate of F$450 per night for 2 adults inclusive of breakfast, lunch and dinner. A maximum of 2 children will be able to stay in the same room using existing bedding and at a nightly rate of F$100 per child. * Room Service available and charged to your room

Any additional tests will be at the expense of the guest

Expenses incurred from quarantine services can be offset against the booking credit that we have on file.  The difference will be paid by the guests upon completion of quarantine

Tourism Fiji and InterContinental Fiji Golf Resort and Spa strongly recommend for all of our guests to take out COVID-19 insurance to mitigate against these costs

The well-being and safety of all of our guests as well as our InterContinental Fiji family is of paramount importance. As a team, it is our intention to ensure that your stay with us is subject to our IHG Way of Clean policy as we deliver an experience that is safe, clean and hygienic. We look forward to welcoming you to our Resort and are delighted that we can once again showcase our IHG True Hospitality to ensure that you are made welcome and cared for, recognized and respected, whoever and wherever you are in the World.

The below links will assist with your travels to Fiji

Fiji Travel - Ministry of Commerce Trade Tourism and Transport (mcttt.gov.fj)

 https://www.fiji.travel/covid-19/travelling-to-fiji

 https://covid19.homeaffairs.gov.au/coming-australia

 https://www.ems.com.fj/

 https://online.flippingbook.com/view/437818073/      (updated progressively due to ongoing border changes at the resort)

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